TitanHQ for Outlook allows users to report spam, false positives (safe) and false negatives (phishing) directly from Outlook to Email Security. Email Security learns from this feedback to continually improve its reporting.

  • Spam: A user receives unsolicited/unwanted emails, which can be reported as "Spam".

  • False positive: A user receives an email they know is safe, but it has an Email Security banner. This can be reported as "Safe".

  • False negative: A user receives an email they suspect is phishing, but it does not have an Email Security banner. This can be reported as "Phishing".

Once successfully deployed, TitanHQ for Outlook is available in the Outlook desktop client, web application, and mobile app. Note that deployment time may vary depending on your environment.