Exemptions (MSP)

Exemptions
You can add an Exemption for a specific email address, domain or IP to ensure emails from this source aren't flagged or auto-remediated by the selected...
Adding Sender Email Address Exemptions
Adding an Exemption for a sending email address allows you to select the security checks that you want to skip for that sender. This means that all emails ...
Adding Domain Exemptions
Adding an Exemption for an entire domain allows you to select the security checks that you want to skip for that domain. This means that all emails from th...
Adding IP Exemptions
Adding an Exemption for a sending email server IP allows you to select the security checks that you want to skip for that IP. This means that all emails fr...
Viewing Exemptions
Go to Email Security > Configuration > Exemptions to view and manage Exemptions. In the All tab, which appears by default, you'll see the comple...
Understanding Customer Level Overrides
Exemptions can be added on both the MSP and the customer level, with the customer level taking precedence. If both an MSP and a customer admin add an exemp...
Exemption Accumulation
If an MSP or customer admin has created multiple exemptions, it's possible that more than one of these will sometimes apply to the same inbound email. ...