Getting Started: MSP Admin

An MSP Admin can use this information to get up and running on PhishTitan.

Getting Started: MSP Admin
Welcome to PhishTitan! An MSP Admin can follow the steps below to complete their initial setup and start adding & connecting customer accounts. ...
Log into PhishTitan
Log into PhishTitan at platform.titanhq.com using the login credentials provided when your account was created. When you log in, you will see the Overvi...
Add a Customer Account
Follow the steps below to add a customer account to PhishTitan. Go to Overview and select Add Customer. Enter details as follows: C...
Connect and Configure a Customer Account
After a customer account has been added, it must be connected to Microsoft 365 and the necessary configuration completed. This can be done by: An MS...
Connect to Microsoft 365
Once a customer account has been added to PhishTitan, the account needs to be connected to Microsoft 365. This is done at the customer level of access and...
Add a Non-Delivery Report Email Address
A non-delivery report (NDR) is typically sent to an email sender when a message cannot be delivered to let them know that an issue has occurred. Before cr...
Add a Journaling Rule
As part of configuration, you need to create a journaling rule in Microsoft 365 to allow email flow through the PhishTitan service. A journaling mailbox...
Step 2: Update your Security Settings
After signing in for the first time, change your password and enable two-factor authentication (2FA) for your account. See Changing your Password...
Create an Office 365 Outbound Connector in Azure
Note The instructions below include information about tools that are not owned or managed by TitanHQ and are only intended as a guideline to help you....
Disable Link Lock in SpamTitan
The rewriting of URLs with Link Lock is built into PhishTitan. Therefore, if Link Lock is enabled as part of your SpamTitan service, it must be disabled t...