The steps below explain how to remove a PhishTitan account using the Microsoft Compliance Portal.

  1. First, remove the PhishTitan journal rule from your Azure account.

    1. Go to the Microsoft Compliance portal and select Solutions >Data lifecycle management > Exchange (legacy) > Journal Rules.

      Plat-Remove-Journal-Rule-Compliance-Portal-Version.jpg

    2. Select the checkbox beside the PhishTitan journal rule and then Delete.

  2. Change the NDR email address.

    1. Select Solutions > Data Lifecycle Management > Exchange (legacy) > Settings.

      Plat-Change-NDR-email-address-Compliance-Portal-Version.jpg

    2. Remove the NDR email provided by TitanHQ and replace it with a new email address managed by you.

  3. Remove the Outlook Add-in for all users.

    1. From the Microsoft 365 Admin Center, select Show All. Select Settings > Integrated Apps > Deployed Apps.

    2. Select THQ for Outlook > Actions > Remove App. This will remove the Outlook Add-in for all end users.

      Plat-Remove-Outlook-Addin.jpg

  4. Lastly, delete the PhishTitan Enterprise App, using either the Azure portal or Entra Admin Center.

    1. Log in to your preferred portal, and go to Applications > Enterprise applications > All Applications.

    2. Select the PhishTitan Enterprise App > the Properties tab > Delete.